Privacy Policy

Introduction

CliSync respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile app.

1. Information We Collect

1.1 Account and Profile Information

To create and manage your account, we collect the following information:

• Full name: For personal identification and communication
• Email address: For authentication, communication, and account recovery
• Password: Stored in encrypted form for account security
• Company name: To personalize the service
• Phone: For communication and support
• PIX key: For payment processing (optional)
• Full address: Including city, street, neighborhood, and number (optional)
• Business hours: For appointment management
• Average service time: To optimize scheduling
• Types of services offered: To personalize the app

1.2 Client Information

As a service provider, you may enter information about your clients in the app:

• Client's full name
• Contact phone number
• Full address (city, street, neighborhood, number)
• Information about services provided (dates, times, amounts)
• Payment status
• Custom fields according to your needs

Important: You are responsible for making sure you have appropriate consent from your clients before entering their personal information in the app.

1.3 Usage Information

We automatically collect information about how you use the app, including:

• Usage and navigation patterns
• Configuration preferences
• Error and diagnostic logs to improve the app's stability

1.4 Device Information

We may collect information about the device used, including:

• Operating system model and version
• Unique device identifier
• Connectivity information

2. How We Collect Information

We collect information in the following ways:

• Information you provide directly: When you create an account, fill out forms, update your profile, or enter client data
• Information collected automatically: When you use the app, including usage data and technical information
• Through web forms: When clients use our online forms to schedule services

3. Purposes for Which We Use Data

3.1 Providing the Services

• Provide and maintain the operation of the app
• Manage your account and authentication
• Process and manage service appointments
• Control payments and generate financial reports
• Generate PDF documents for analysis and documentation

3.2 Improvements and Development

• Analyze usage patterns to improve the user experience
• Develop new features
• Fix bugs and technical problems
• Personalize the app according to your preferences

3.3 Communication

• Send important notifications about your account
• Respond to your support requests
• Send updates about the app (with your consent)
• Notify you of changes to our privacy policy

3.4 Legal Compliance

• Comply with legal and regulatory obligations
• Protect our rights and prevent fraud
• Respond to legal requests when necessary

4. Information Sharing

4.1 Service Providers

We share your information with the following third-party service providers:

• Google Firebase: We use Google Firebase services for:
  • Firebase Authentication: For authentication and account management
  • Firebase Realtime Database: For secure storage of your data

Google processes your data according to its own Privacy Policy. For more information, see: https://policies.google.com/privacy

4.2 We Do Not Sell Data

We do not sell, rent, or trade your personal information, or your clients' information, to third parties.

4.3 Other Situations in Which We Share Information

We may share information in the following situations:

• With your explicit consent
• To comply with legal obligations when required by law or a court order
• To protect rights and safety in cases involving fraud investigations or violations of the terms
• In the event of a business transfer (merger, acquisition, or sale of assets, with prior notice)

5. Data Security

We implement technical and organizational security measures to protect your information:

5.1 Technical Measures

• Encryption: Sensitive data is encrypted in transit (HTTPS/TLS) and at rest
• Secure authentication: We use Firebase Authentication with industry security standards
• Secure storage: Data stored in Firebase Realtime Database with access controls
• Passwords: Passwords are stored using a secure hash (never in plain text)

5.2 Organizational Measures

• Access to data restricted to authorized employees only
• Regular training on data protection
• Continuous security monitoring
• Regular data backups

Important: Although we implement robust security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information in the best way possible.

6. Data Retention

We keep your personal information for as long as necessary to:

• Provide the services you requested
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements

You may request deletion of your account and data at any time. When you request deletion, we will delete or anonymize your personal data, except when retention is required by a legal obligation.

7. Your Rights (LGPD and GDPR)

Under Brazil's General Data Protection Law (LGPD) and other applicable laws, you have the following rights:

7.1 Data Subject Rights

• Confirmation and access: Request confirmation that processing exists and access to the data
• Correction: Request correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion: Request deletion of unnecessary or excessive data
• Portability: Request portability of the data to another provider (when applicable)
• Withdrawal of consent: Withdraw your consent at any time
• Information about sharing: Obtain information about public and private entities with which we share data
• Information about the possibility of not consenting: Be informed of the consequences of refusing to provide consent

7.2 How to Exercise Your Rights

To exercise any of these rights, contact us through the channels listed in the "Contact" section of this policy.

8. Data of Minors

CliSync does not intentionally collect personal information from anyone under 18. If we learn that we have collected data from a minor without appropriate consent, we will take steps to delete that information immediately.

If you are a parent or guardian and believe that your minor child has provided us with personal information, contact us immediately.

9. Cookies and Similar Technologies

At present, our mobile app does not use cookies. Our web forms may, however, use similar technologies to improve the user experience and functionality.

10. International Data Transfers

Your data may be transferred to and stored on servers located outside Brazil, especially through Google Firebase services. These transfers are carried out with appropriate security safeguards and in compliance with applicable data protection laws.

By using the app, you consent to the transfer of your information to those locations.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make significant changes, we will notify you through:

• A notification in the app
• Email to the address registered on your account
• An update to the "Last updated" date at the top of this page

We recommend that you review this policy periodically so you stay informed about how we protect your information.

12. Your Data as a Service Provider

Responsibility for Client Data:

When you enter your clients' information in the app, you act as the controller of that data in relation to your clients. In that case:

• You are responsible for obtaining appropriate consent from your clients
• You must inform your clients about how their data is being used
• You must make sure your clients understand that their data is stored in third-party services (Google Firebase)
• We act as data processors in relation to your clients' information

We recommend that you have your own privacy policy for your clients, telling them how you collect, use, and store their personal information.

13. Legal Basis for Processing (LGPD)

We process your personal data on the following legal bases set out in the LGPD (Brazil's General Data Protection Law):

• Consent: When you expressly consent to the processing
• Performance of a contract: To fulfill our contractual obligations
• Legitimate interest: To improve our services and the user experience
• Compliance with a legal obligation: When necessary to comply with laws and regulations

14. Consent

By creating an account and using the CliSync app, you consent to the collection, use, and storage of your information as described in this Privacy Policy.

If you do not agree with any part of this policy, you should not use the app. You may withdraw your consent at any time by requesting deletion of your account.

15. Dispute Resolution

If you have concerns about how we handle your personal data, contact us first. We are committed to resolving any privacy-related issue.

You also have the right to lodge a complaint with the Brazilian National Data Protection Authority (ANPD), or with another competent authority, if you believe the processing of your personal data violates applicable law.

16. Contact

If you have questions, concerns, or requests related to this Privacy Policy or to the processing of your personal data, contact us by email:

Send an email to: clisync.business@gmail.com

Support hours: Monday to Friday, from 9:00 to 18:00 (Brasília time)

We commit to responding to your requests within a reasonable time, as required by applicable data protection laws.

Closing

Thank you for trusting CliSync to manage your business. We are committed to protecting your privacy and handling your data with transparency and responsibility.

This Privacy Policy is part of the app's Terms of Use. By using CliSync, you also agree to our Terms of Use.